Lehigh Regional Medical Center understands that paying for emergency or
other medically necessary medical care can be difficult, particularly
for patients who lack health insurance. As part of our commitment to our
patients, we provide financial assistance to patients who are underinsured
or uninsured and who satisfy certain requirements. Our Financial Counselors
work hard to help patients address their financial responsibilities, and
they will help you find financial solutions that can help cover your cost of care.
The Lehigh Regional Medical Center Financial Assistance Program applies
to uninsured or underinsured patients who come to our facilities for emergency
or other medically necessary treatment. This program provides financial
relief to patients who qualify based on a comparison of their financial
resources and/or income to Federal Poverty Level guidelines. To qualify
for assistance, patients will be asked to complete a Financial Assistance
Application. If you have questions regarding our program or application,
please call 239-368-4407.
Billing and Collection Policy
Please be aware that each time you seek services at Lehigh Regional Medical
Center, a bill will be generated for your care. It is possible to have
multiple bills for multiple instances of care. If you provide us with
insurance information, your insurance company will be billed as a service
to you. We submit benefit claims to your insurance company if all required
information and authorization is provided. You are responsible for deductibles,
co-insurance and any items not paid by insurance. Please contact your
insurance company to determine your cost sharing responsibilities.
A claim will be sent to your insurance company shortly after your services
are complete. After your insurance company receives the claim, the insurance
company may contact you for additional information. Please respond to
your insurance company’s correspondence as quickly as possible so
their payment is not delayed. After your insurance company pays Lehigh
Regional Medical Center, we will provide you with information about any
amount you may still owe. Please keep in mind that your policy is an agreement
between you and your insurance company. If you did not follow your insurance
plan's terms, they may not pay for all or part of your care.
Our collection process includes monthly notices until the account balance
is resolved or placed with an external collection agency that has agreed
to comply with Florida State Laws and regulations for the collection of
patient debt. It is important for the hospital and the patient to work
together to solve payment issues. If you have questions or would like
to inquire about a payment plan, please contact our Patient Financial
Services Department at 239-368-4407.
Physician Billing Information
Patients cared for at Lehigh Regional Medical Center may receive services
from physicians or other medical providers, such as anesthesiologists,
radiologists, or other specialists. You will receive separate bills from
these physicians or medical providers. Please contact the office listed
on your bill directly should you have questions concerning their bill.
Charity Care & Discounted Payment Program
Patients who lack insurance or have inadequate insurance and meet certain
low- and moderate-income requirements may qualify for the discounted payment
program or charity care. Please contact Lehigh Regional Medical Center’s
Patient Financial Services Department for assistance at 239-368-4407.
Pricing Transparency Information
At Lehigh Regional Medical Center, our goal is to provide patients with
high quality care and the best possible hospital experience, from registration
through discharge. We know that understanding billing, insurance, and
medical records may seem overwhelming at times. To make this process more
transparent and help patients understand their personal out-of-pocket
responsibility, the hospital provides the following information:
State of Florida Health Care Pricing Website
The Florida Agency for Health Care Administration (AHCA) focuses on providing
Floridians with access to affordable, quality health care. AHCA maintains
a pricing website that provides information on payments made to hospitals
for defined service bundles and procedures.
The ACHA pricing website is located at:
The information found on the AHCA pricing website is non-personalized,
which means it is not a specific, personalized estimate of costs that
may be incurred by a patient for anticipated services. Actual costs incurred
by a patient will be based on services actually provided to a patient.
Following are standard charge lists for certain procedures. However, the
actual amount paid by any patient varies widely and primarily depends
on the services provided and type of insurance, if any, that the patient
has. For uninsured and underinsured patients who may qualify, there are
financial assistance and discount programs available through our hospital,
and staff who can assist with eligibility for government programs such
If you are interested, you may view our
standard charges or our
average inpatient procedure price report.